Frequently Ask Questions

Shipping and Delivery

• How long does shipping take?
  • Our standard shipping time is [3] business days within the UK. For international orders, please allow [25] business days.
• Do you offer expedited shipping?
  • Yes, we offer expedited shipping options at an additional cost. Please check out our shipping options at checkout.
• What are your shipping costs?
  • Shipping costs vary depending on the order size and delivery address. You can view the estimated shipping cost during the checkout process.
• Do you ship internationally?
  • Yes, we ship to many countries worldwide. Please check our shipping policy for more details.
• What happens if my order is damaged during shipping?
  • If your order arrives damaged, please contact our customer support immediately with photos of the damaged item and packaging. We will arrange for a replacement or refund.

Returns and Exchanges

• What is your return policy?
  • We accept returns within [7] days of delivery for unused and undamaged items. Please refer to our return policy for more details.
• How do I initiate a return?
  • To initiate a return, please contact our customer support team with your order number and reason for return.
• Do I have to pay for return shipping?
  • Return shipping costs are the customer's responsibility, unless the item is defective or incorrect.
• How long does it take to process a refund?
  • Refunds are typically processed within [6] business days of receiving the returned item.
• Can I exchange an item?
  • Yes, we offer exchanges. Please contact our customer support team to initiate an exchange.

Products and Care

• What materials are your products made from?
  • Our products are made from [list of materials]. We prioritize using soft, hypoallergenic, and durable materials.
• Are your products machine washable?
  • Yes, most of our products are machine washable. Please refer to the care instructions on the product label.
• How do I care for my JAMILA product?
  • To ensure the longevity of your JAMILA product, please follow the care instructions provided with the item.
• Do you offer products for specific age groups?
  • Our products are designed to fit babies from [0-3 years].

Customer Support

• How can I contact customer support?
  • You can contact our customer support team via email at [Support@trendyjamila.com].
• What are your customer support hours?
  • Our customer support team is available [24/7].
• How can I track my order?
  • You can track your order using the tracking number provided in your shipping confirmation email.